Are all of your therapists licensed?

Yes, all of the therapists at Affinity Wellness Centre are licensed and are in good standing within their profession.

Do you bill insurance companies directly?

No, we don’t. We will provide you with a receipt for your treatment which you can submit to your insurance company for reimbursement.

Do you accept clients who have been in motor vehicle accidents (MVA’s)?

At this time we are not providing treatments to clients who are claiming a motor vehicle accident through their insurance provider. The reasoning behind this is that the insurance industry has recently changed the rules regarding MVA claims. We will be happy to refer you to another clinic that will be able to provide treatment for you claim.

Why do Massage Therapists charge HST?

Under the federal Excise Tax Act, massage therapy is a service to which GST was applied. While massage therapists are considered health care practitioners under Ontario Regulated Health Professions Act, 1991, massage therapy is not included in the definition of health services that are exempt from the application of the HST. The list of exemptions is controlled by the federal government and the federal Minister of Finance has made it clear that the current policies governing exemptions will remain in place. A health profession can be exempted if is it regulated in five provinces or territories or if it is paid for in the health plans of three provinces. Massage therapy does not meet either of these conditions.

Does acupuncture hurt?

Generally, acupuncture does not hurt.  Some people feel the needles as they go in, and some feel nothing.  Acupuncture needles are solid, not hollow like hypodermic needles, and they are much thinner.  Sometimes patients have sensations during the treatment, but they are not painful.

What treatments do you offer at Affinity Wellness Centre?

We are offer a wide variety of complimentary therapies to treat each person uniquely with a holistic approach.   A full list and description of the therapies we offer can be found by clicking here or on the ‘treatments” link above.

What methods of payment do you accept?

We accept cash, personal check or debit as forms of payment.  All payments are to be made directly after your treatments.  We do not allow accumulation of debt at Affinity Wellness Centre.

Why do I have to arrive 10 minutes early for my first treatment at Affinity Wellness Centre?

We ask all new patients to arrive about 10 minutes early to their first appointment in order to fill out health history forms.  Depending on what treatment you are receiving, some of these forms can be lengthy and may be time consuming.  To avoid cutting in to your treatment time arriving 10 minutes early to full them out is advised.

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